FAQ
Everything you need to know before ordering from The Gilbert Crafts
β What are epoxy dining tables?
Our epoxy tables are handcrafted using high-quality hardwood and colored or clear resin. The resin fills natural gaps and flows through the grain to create a unique, river-like design. Each table is one-of-a-kind.
π Are the tables custom-made?
Yes! All of our tables are made-to-order. You can choose your preferred:
Wood type
Resin color
Shape & size
Table base design
Contact us to begin your custom project.
π How long does it take to make a table?
We take 2β3 weeks to build your table once your order is confirmed. This ensures the best quality and finish.
π Do you ship internationally?
Yes, we ship worldwide. Shipping fees and delivery times vary based on location and order size. Rates are calculated at checkout.
π¦ How is the table shipped?
All tables are shipped in protective wooden crates via trusted freight carriers. Youβll receive a tracking number once your order is on the way.
π° What is the cost of shipping?
Australia: Free shipping
International: Rates vary and are calculated at checkout
π Will I have to pay customs or import taxes?
International customers may be subject to customs duties or import taxes. These charges are the buyerβs responsibility and are not included in our pricing.
π³ What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and Shopify Payments. All payments are secure and encrypted.
π Whatβs your return policy?
Due to the custom nature of our products, we do not accept returns for change of mind. However, if your item is damaged or defective upon arrival, please contact us within 7 days for assistance.
π© How can I contact you?
We're here to help!
Email: gagamaraegad@gmail.com
Phone: +61 3 5391 1554